Terms and Conditions

Welcome to KH Experts (“Company”, “We”, “Our”, “us”)

Consent: By accessing www.khexperts.com, you agree to be bound by these Terms of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

 

Site Terms of Use Modifications: We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

 

Third-Party Links: The Site may contain links to third party sites that are not under the control of the Company and the Company is not responsible for any content on any linked site. If you access a third party site from the Site, then you do so at your own risk. The Company provides links only as a convenience and the inclusion of the link does not imply that Company endorses or accepts any responsibility for the content on those third party sites. You assume all risks for using these third-party websites or resources and any transactions between you and these third-party websites are strictly between you and the third party. We shall not be liable for any damages resulting from your use of these third-party websites or resources.

Purchases: If you wish to purchase any product or service made available through the site, you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy. We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

 

Limitation of Liability: Our website and company (including the managers, employees, and staff of the company) shall not be deemed liable for how you are going to use or access the website whether such liability is under contract. The Company shall also not be subject to any responsibility for any consequential, indirect, or exclusive liability arising or related in the use of the website including but not limited to all the content, information, products, services and graphics presented here. We make no warranty that the contents of this site are free from infection by viruses or anything else which has contaminating or destructive properties.

This limitation of liability shall apply whether such liability arises from negligence, breach of contract, tort or any other legal theory of liability. You agree that we provide no express or implied guarantees to you for the content presented here, and you accept that no particular results are being promised to you here.

 

Governing Law: You expressly waive your right to bring any legal claims, now or in the future arising out of or related to the website and our products/services. In the event of any dispute, claim or controversy arising out of or relating to your use of this website, the terms and conditions shall be construed in accordance with the rules and regulations of the laws of England and Wales without regard to its conflict of law provisions.

 

Disputes Resolution: If you have any concern or dispute about the Service, you agree to first attempt to resolve the dispute informally by contacting the Company to negotiate any dispute informally for at least ninety (90) days before initiating arbitration. Such informal negotiations commence upon written notice from one party to the other party.

 

Termination Policy

Either the client or the coach can terminate any of the coaching or workshop services offered without cause, subject to appropriate notice being given within the stipulated time. In the case where either party chooses to exit any of the services, a refund of payments will be paid in line with the refund policy.

 

Refund Policy for Career Services (CV and Cover Letter)

  • Once an order has been placed and the fee paid by the purchaser, there is no right of refund in the case where the Client wishes not to proceed with the service at any stage of the production of his or her CV or Cover Letter provided by KH Experts. However, should the client’s circumstances change and the Client no longer wishes to proceed with our services, KH Experts will consider a request for a refund, but will charge a fee for work already carried out, plus a nominal administration charge.

  • In the event where the Client is dissatisfied with the CV or Cover Letter provided by us, the client has no right to a refund but retains the right to request modification of the CV or Cover Letter. The Company shall modify a produced CV or Cover Letter twice to attempt to fit the preference of the Client, provided the Client expresses dissatisfaction within 48 hours of receiving the CV or Cover Letter. However, on completion of these two modifications, the client has no recourse against the Company.

 

Refund Policy for 1-2-1 Coaching Sessions

  • All purchases are final and nonrefundable. However, a full refund for any outstanding sessions will be issued to the client if the coach exits the coaching relationship for any reason.

  • If the Client opts to terminate the coaching relationship after purchasing multiple coaching sessions, written notice must be given by email to nicolle@khexperts.com within 30 days. In this case, a refund on the outstanding sessions outside of the notice period will be issued within 14 working days.

 

 Refund Policy for Accountability Coaching Sessions

  • All purchases are final and non refundable. However, a full refund for any outstanding sessions will be issued to the client if the coach exits the coaching relationship for any reason.

  • If the Client opts to cancel the coaching relationship after purchasing multiple coaching sessions, written notice must be given by email to nicolle@khexperts.com within 30 days. In this case, a refund on the outstanding sessions outside of the notice period will be issued within 14 working days.

 

Refund Policy for the Key Workshop Session

  • All purchases are final and nonrefundable. However, a full refund will be issued for outstanding sessions if the coach exits the coaching relationship for any reason.

  • If the client opts not to pursue with the development day and follow up coaching sessions included in the package, 30 days’ written notice must be given by email to nicolle@khexperts.com. In the case where notice is given prior to the start date of the development period, a full refund will be issued within 14 working days.

 

Refund Policy for Digital Resources

All purchases of digital resources are final and non refundable. However, a refund may be issued under the following exceptional circumstances:

  • Duplicate Purchase: If a Client purchases a product twice by mistake, the intimation regarding the same may be provided within 2 days of purchase. After due satisfactory diligence, the refund may be initiated.

  • Wrong product Purchased: A person may claim refund in case of wrong selection of product while making the payment. In such a scenario, the information regarding the same may be provided within 24 hours of purchase. Furthermore, the product fee in such case may only be adjusted against another paid product(s) fee and not settled in cash.

  • Non-delivery of the electronic product – download issues due to the server problems of the Company, issues originated from client’s e-mail service provider or unzipping difficulties. Claims for non-delivery must be submitted within 24 hours from the time of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, the Company issues refunds within 28 days from the date of the purchase.

  • Digital Product “not as described” – such issues have to be reported within 24 hours from the time of the purchase. Detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described” on the Company’s website. All objections based purely on the customers’ false anticipations or desires do not meet the requirements for refunds.

  • Major or Critical Defects – The Company tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 24 hours from the time of the purchase. The Company reserves the right to correct such errors within 7 business days. If no remedy is supplied then the customer is entitled to receive a full refund on the purchase the following day.
     

Privacy Policy: No personal information that is provided to us will be shared with any third party and with minimal team members internally. Whether from an initial enquiry email, any phone calls, through to any contact you have with the KH Experts team, our coaches and support team, your privacy is our top priority. We send occasional marketing emails to update you of relevant services you have shown interest in. You reserve the right to unsubscribe at any time in any email sent. All information provided will only be used to contact you on occasion and possibly send you discounts/offers and useful articles related to your query with us.

Intellectual Property: All original material (text, images and links) on this site is property of KH Experts and its licensors. Redistribution or republication of any part of this site or its content is prohibited without the express written consent of the Company.

Acknowledgment: These Terms and Conditions constitute the entire agreement between you and KH Experts with respect to this website. It supersedes all prior or contemporaneous communications, discussions, negotiations or proposals we may have had with you whether electronic, oral or written.

Contact Us: If you have any questions about these Terms and Conditions, You can contact us by email: nicolle@khexperts.com or phone: +44(0)7552083799